Privacy Policy

1. Introduction

Welcome to HeatPump UK ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Complete our eligibility quiz or request quotes
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

The personal information we collect may include:

• Name and contact details (email address, phone number, postal address)
• Property information (address, property type, ownership status)
• Heating system details and preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To connect you with MCS-certified heat pump installers in your area
• To process and respond to your inquiries and requests
• To provide information about government heat pump grants and eligibility
• To send you marketing communications (with your consent)
• To improve our website and services
• To analyse usage patterns and trends
• To comply with legal obligations
• To prevent fraud and ensure security

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 With Installers

When you request quotes, we share your contact details and property information with up to 3 vetted, MCS-certified heat pump installers in your area. These installers will contact you to arrange surveys and provide quotes.

4.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance
• Email delivery services
• Analytics providers
• Customer relationship management tools

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Data Protection Rights

Under UK data protection law (including UK GDPR), you have the following rights:

• Right to access: You can request copies of your personal information
• Right to rectification: You can request correction of inaccurate information
• Right to erasure: You can request deletion of your personal information
• Right to restrict processing: You can request that we limit how we use your information
• Right to data portability: You can request transfer of your information to another service
• Right to object: You can object to certain types of processing, including direct marketing
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month.

7. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Marketing Communications

With your consent, we may send you marketing emails about our services, heat pump grants, and related offers. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the details below

Please note that opting out of marketing communications does not affect service-related messages (such as responses to your quote requests).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Information Commissioner's Office